969802 - Can't use persona based login on firefox metro

Status: RESOLVED WORKSFORME

(Firefox for Metro Graveyard :: Input, defect)

Description

[4phlebas]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36

Steps to reproduce:

When using firefox metro (28.0), the persona log in buttons on webpages providing the ID service (like the bugzilla page) are not responsive to touch events.


Actual results:

The persona log in button remains unresponsive and the webpage remains static. Tested on https://bugzilla.mozilla.org/


Expected results:

Touching the persona button should have brought up a log in window asking for email address associated with the persona account.

Comment 1

[Kamil Jozwiak [:kjozwiak]]

I tried reproducing the issue mentioned in comment #0 but couldn't reproduce it. I tried reproducing using the following builds:
- http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-02-08-03-02-07-mozilla-central/
- http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest-beta/win32/en-US/

- A new tab is created with the Persona login screen
- If you're already signed in, it will suggest the current email as the username. If you're not logged in, you need to insert an email address to login with
- I taped/clicked on the "sign in" button and signed in using Persona without any issues
- Once Persona logs me into the website, the tab disappears and switches back to the original website that was visited
- At this point, I'm logged into the correct account

Went through some other test cases to make sure Persona is working as expected:

- Received "How long would you like to remain signed in" session window without any issues
- Logged into Persona using several Gmail accounts (inserted the Gmail username/password and 2-way authentication without issues)
- Logged in/out several times without any issues
- "This is not me" under Persona works without any issues
- Logged into several websites with Persona at the same time
- Multiple email selection when logged into multiple Gmail accounts

4phlebas, could you try again with a clean profile and see if it's still happening? I tried taping/clicking on the "Persona" icon on several websites and it always launched a new tab and started the authentication process.

Comment 2

[4phlebas]

(In reply to Kamil Jozwiak [:kjozwiak] from comment #1)
> I tried reproducing the issue mentioned in comment #0 but couldn't reproduce
> it. I tried reproducing using the following builds:
> -
> http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-02-08-03-02-07-
> mozilla-central/
> -
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest-beta/win32/en-
> US/
> 
> - A new tab is created with the Persona login screen
> - If you're already signed in, it will suggest the current email as the
> username. If you're not logged in, you need to insert an email address to
> login with
> - I taped/clicked on the "sign in" button and signed in using Persona
> without any issues
> - Once Persona logs me into the website, the tab disappears and switches
> back to the original website that was visited
> - At this point, I'm logged into the correct account
> 
> Went through some other test cases to make sure Persona is working as
> expected:
> 
> - Received "How long would you like to remain signed in" session window
> without any issues
> - Logged into Persona using several Gmail accounts (inserted the Gmail
> username/password and 2-way authentication without issues)
> - Logged in/out several times without any issues
> - "This is not me" under Persona works without any issues
> - Logged into several websites with Persona at the same time
> - Multiple email selection when logged into multiple Gmail accounts
> 
> 4phlebas, could you try again with a clean profile and see if it's still
> happening? I tried taping/clicking on the "Persona" icon on several websites
> and it always launched a new tab and started the authentication process.

Were you using the Windows 8.1 Metro version of Firefox (beta) on a touchscreen device? I'm using it with Windows 8.1 (64bit) device, Surface Pro running Firefox Metro 23 (beta). The persona log in button won't respond, and I can replicate the same behavior on my friend's Dell Venue 8 Pro. 

I've run CCleaner and wiped cache and cookies just in case, the problem is still there.

I've connected a physical mouse just in case and tried to click the button, which still remains unresponsive.

Comment 3

[Kamil Jozwiak [:kjozwiak]]

Yup, I tried reproducing it using the following equipment:
- Lenovo X1 Carbon laptop running Win 8.1 (Touch Enabled) -> Working
- Desktop machine running Win 8.1 (No Touch Input) -> Working
- HP 2000-2b53CA Notebook running 8.1 (No Touch Input) -> Working

Using the latest Firefox Beta 28.0
- http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest-beta/win32/en-US/

Maybe this only affects devices without physical keyboards? Let see if someone else can reproduce the problem with a Surface Pro 2.

Comment 4

[Kamil Jozwiak [:kjozwiak]]

I tried reproducing the issue with the Surface Pro 2 and couldn't reproduce the problem described in comment #0. Went through the following builds:
- http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-02-10-03-02-01-mozilla-central/
- http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-02-10-00-40-02-mozilla-aurora/
- http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/latest-beta/win32/en-US/

Taping on the "Persona" button opens a new tab and starts the authentication process. Went through the test cases from comment #1.

Tested with 4 different machines and can't reproduce this. Can someone else with a surface or another touch only device see if they can reproduce this?

Comment 5

[Jim Mathies [:jimm]]

wfm, surface pro using a mouse. let me try with touch.

Comment 6

[Jim Mathies [:jimm]]

seemed to work there too. I was testing with mc.